SUPPORT

Every question you bring here receives a response worthy of the empire you are engaging with.

HOW WE SUPPORT YOU.

KOZMIQSOUND™ and every entity operating beneath MALIK ALLSOP MUSIC LTD partners with ALLENTER SUPPORT SERVICES to deliver support that matches the standard of every product, experience and service we offer.

You will not wait long. You will not be redirected endlessly.

You will not receive a template response that ignores what you actually asked.

ALLENTER SUPPORT SERVICES handles every inquiry with precision, professionalism, and genuine care for the person on the other side of the message.

That is the standard. It does not move.

"Extremely committed team of professionals. Every message receives a human response."

MALIK ALLSOP
Managing Director of MALIK ALLSOP MUSIC LTD

The Residency - Event Support

Pass inquiries, ticket access, event logistics, venue questions, Covenant Pass coordination.

KOZMIQACADEMY™ Support

Enrollment questions, pathway guidance, session scheduling, certification inquiries, technical support for digital tools.

General Inquiries

Brand partnerships, press and media, licensing, publishing inquiries through H1GHEST STUDIOS LLC, general correspondence.

FREQUENTLY ASKED QUESTIONS

How do I access my pass after purchase ?

Your pass confirmation delivers to the email used at checkout within minutes of purchase. Check your spam folder before reaching out. If it has not arrived within one hour, contact support directly.

Can I upgrade my pass tier ?

Pass upgrades depend on availability. Contact support with your original order details and the tier you wish to upgrade to. ALLENTER SUPPORT SERVICES will confirm availability and process the upgrade directly.

How do I enroll in KOZMIQACADEMY™ ?

Complete the contact form above selecting Academy Enrollment or email [email protected] directly. A KOZMIQACADEMY™ representative will respond within 24 hours with full intake details including your Sovereign Vocal Profile session.

What is the refund policy for event passes?

All pass sales are final. In the event of a cancellation initiated by the organiser, full refunds process automatically to the original payment method within 5 - 7 business days.

How do I submit a press or media inquiry?

Use the contact form above selecting Press and Media or email [email protected] directly. Include your outlet, the nature of your request, and your deadline.

Who is ALLENTER SUPPORT SERVICES?

ALLENTER SUPPORT SERVICES is the official support partner of MALIK ALLSOP MUSIC LTD. Every support interaction across KOZMIQSOUND™, KOZMIQACADEMY™, H1GHEST STUDIOS LLC, and The Residency routes through ALLENTER SUPPORT SERVICES.

YOU ARE IN GOOD HANDS.

ALLENTER SUPPORT SERVICES. Powered by care. Backed by the standard of MALIK ALLSOP MUSIC LTD.